Privacy Policy
Effective Date: June 2026 · Last Updated: June 2026
Propto ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using Propto, you agree to the terms of this Privacy Policy.
1. Information we collect
1.1 Personal information
- Full name
- Mobile number and email address
- RERA registration number (where applicable)
- Business name and address
- Referral source (name of the member who referred you)
1.2 Usage data
- Pages and listings viewed on the Platform
- Search queries and filters applied
- Device information (type, OS, browser)
- IP address and approximate location
- Login timestamps and session activity
1.3 Communication data
- Messages or queries submitted to our support team
- Feedback or reports submitted about listings
2. How we use your information
We use the information collected for the following purposes:
- To create and manage your Propto account
- To provide access to property inventory, builder contacts, and seller numbers
- To verify your identity and professional credentials
- To process subscription payments and send invoices
- To send platform updates, new listing alerts, and service announcements
- To improve the Platform's features and user experience
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with applicable laws and regulatory requirements
4. Data retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will retain data for 90 days before permanent deletion, unless retention is required by law.
5. Data security
We implement industry-standard security measures including SSL encryption, access controls, and secure server infrastructure to protect your information. However, no method of internet transmission is 100% secure.
6. Your rights
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account and associated data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@propto.in.
8. Third-party links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will notify you via email or in-app notification. Continued use of the Platform after changes constitutes your acceptance.
10. Contact us
- Email: support@propto.in
- Address: Gurgaon, Haryana, India